Shipping Policy

Thank you for shopping with Trilly. Please review our shipping policy before placing an order.

Processing Time

Orders are typically processed within [3-5] after the order is placed.

Processing times may be longer during product drops, high-volume periods, holidays, or unexpected delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. Any free shipping offer will be shown at checkout if applicable.

Shipping Time

Estimated delivery times depend on your location and the shipping carrier. Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that shipping times are estimates and are not guaranteed. Delays may happen due to carriers, weather, holidays, customs, or other circumstances outside of our control.

Incorrect Shipping Addresses

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping information before completing your order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your package is missing after being marked delivered, please contact the shipping carrier directly for assistance.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and do our best to make it right.

International Shipping

At this time, we do offer international shipping.

International customers are responsible for any customs fees, duties, taxes, or import charges that may apply.

Contact

For shipping questions, please contact us at:

officialshoptrilly@gmail.com